Personal data policy

• Noahome, aparthotel with National Tourism Registry (RNT) 145516.
• Address: Carrera 74 # 25D-38, Modelia, Bogotá.
• Email: reservas@noahome.co.
• Phone / WhatsApp: +57 322 976 3826 / +57 304 249 8004.

• Identity and contact: names, email, phone.
• Data the law requires for guest registration: document type and number, nationality, date of birth, city of residence, where you travel from and to, purpose of the trip, and your companions' details.
• Booking and stay data: dates, room, special requests, payments and balances.
• Messages you send us by email or WhatsApp.

We don't store your card details: online payments are processed directly by the payment gateway. We don't ask for sensitive data.

• Managing your booking, arrival, stay and payments.
• Legal obligations: the accommodation registration card (TRA) to the Ministry of Commerce, Industry and Tourism, the report of foreign guests to Migración Colombia (SIRE), and accounting and tax duties.
• Contacting you about your booking and answering your requests.
• Keeping the property and its guests safe.
• Internal occupancy statistics that don't identify you.

We don't sell your data or use it for third-party advertising.

The authorities the law names (Ministry of Commerce, Industry and Tourism, Migración Colombia, DIAN) and providers working on our instructions: website and database hosting, email delivery, email forwarding, the channel manager that keeps our availability up to date on booking platforms (Booking.com, Expedia) and, if you pay online, the payment gateway.

Some of these providers store information on servers outside Colombia (for example in Brazil, the United States or Europe). We only work with providers that apply appropriate security measures, and share only what each service needs.

As the data subject you can, free of charge:

• Know, update and correct your data.
• Ask for proof of the authorisation you gave us.
• Be told how we have used your data.
• Withdraw your authorisation or ask us to delete your data, except where the law requires us to keep it.
• Complain to the Superintendence of Industry and Commerce (SIC) after making your request to us.

Write to reservas@noahome.co with your name, your document, what you are asking for and how to reply to you.

• Requests: answered within 10 business days, extendable by 5 more if we tell you why.
• Claims (correction, update, deletion or breach): answered within 15 business days, extendable by 8 more if we tell you why.

As long as the purposes above require and for as long as applicable rules demand, for example those on guest registration, accounting and tax. Afterwards we delete or anonymise it.

We protect your data with access limited to authorised staff, encrypted connections and a record of every change. No system is infallible: if an incident affects your data, we will tell you and report it as the law requires.

We only process minors' data when they stay with their legal representative, for the registration the law requires, and in their best interest.

Any change will be published here with its date. If a change is significant, we'll tell you before it applies.